F&A

Will it change color and can I wear it in the shower

No, Due to its chemical and optical qualities, moissanite will always be equally bright , shower without taking it off.

Can it be customized?

Sorry, we don’t accept customization for the time being.

How do I know when my order has shipped？

• When you complete your purchase, we will send you an email informing you of the logistics number of the order, so that you can check and track the logistics information,If you have any questions about logistics information, please contact the shipping company for more information or you may contact us so that we can help you.

 

How long does the shipping and processing take?

Delivery Time= Processing Time + Shipping Time

International shipping is depended on the shipping company in different countries and takes about 3-8 business days.

For more information, please check SHIPPING policy

Why was my package returned?

The package may be returned for the following reasons:

• Wrong or incomplete address
• Invalid phone number
• Unable to deliver
• Please contact the shipping company for more information or you may contact us so that we can help you.

Why is the tracking number not working?

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.

What methods of payment are accepted?

The following methods of payment are accepted:

Visa or MasterCard

Why did my payment fail?

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

How do I change/modify my order?

If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to xxxxxxxxxxx@gmail.com or contact with our customer service.

*Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.

How do I cancel my order and get a refund?

REGALO offers 30-day returns on all products.

Please see the specific terms on our Return & Exchange Policy and Refund Policy.